Incoming requests pile up, sit in queues, get routed to the wrong team, and arrive without enough context for anyone to act on them quickly. For many support and operations teams, triage is the work before the work: a manual, time-consuming process that delays resolution and drains the people best equipped to solve the actual problem.

 

In this hands-on lab, bring your laptop and follow along step-by-step as you build a Rovo triage agent from the ground up, in Studio. You will see how to identify an agent use case, translate real-world support workflows into clear agent requirements, connect the right knowledge sources and actions, and write instructions that produce consistent results. The session also covers how to define an evaluation approach so you can pilot your agent in a controlled, measurable way before moving it to production.

 

This session is for team leads, operations managers, and Atlassian practitioners ready to move from curiosity about AI agents to shipping one. No prior agent-building experience is required. You will leave with a repeatable framework you can apply to your own workflows the same week.

 

 

We strongly recommend pre-booking, as only a handful of seats are available for walk-ins.

 

If the session is full, you may join the standby line. Pre-booked seats are held until 10 minutes before the session, after which all unclaimed seats will be released to standby and walk-in guests.

 

This session is an instructor-led hands-on workshop — laptop required.